BERT-based FAQ Retrieval Model

FAQ retrieval system that considers the similarity between a user’s query and a question as well as the relevance between the query and an answer.




Wataru Sakata(LINE Corporation), Tomohide Shibata(Kyoto University), Ribeka Tanaka(Kyoto University) and Sadao Kurohashi(Kyoto University): FAQ Retrieval using Query-Question Similarity and BERT-Based Query-Answer Relevance, Proceedings of SIGIR2019: 42nd Intl ACM SIGIR Conference on Research and Development in Information Retrieval, (2019.7). arxiv